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The hotel is lovely. Perfect location and good facilities. Our room was excellent - Reni took very good care of us and showed exemplary customer service, giving us advice on places that are nice for children and good local restaurants. Kaloyan at the restaurant was also very helpful and understanding - as was Daria at front desk. Really brilliant staff. Delicious breakfast. Our room opened onto a garden terrace which really made our trip - without it we wouldn’t have enjoyed the place as much.
Natasha
August 2024
Everything. Secure underground parking garage, very nice room, very clean. The hotel is 5 stars for sure, we had everything we need. The location is near the center and Vitosha street, about 10 minutes walk. Wifi is secured, which is very nice. Breakfast was great. The gym is nice. Bed was really comfortable, I slept like a baby. Spa could be a little bit bigger but for us it was enough. Generally I can’t complain. It is 10/10, don’t look for bad reviews, I though that hotel is very bad because of the bad reviews but it turns out that it is very very good.
Marko
April 2025
The breakfast is excellent, as is the service in the restaurant
Oleksiy
May 2025
The location was absolutely perfect — everything worth seeing was within walking distance, and it was very easy to find. Having underground parking was also a huge plus. Our room was spacious, beautifully designed, and very quiet. The bed was extremely comfortable, and the air conditioning worked perfectly. Although we didn’t try the breakfast or the spa, the gym really stood out. It was exceptionally well-equipped, probably one of the best hotel gyms I’ve come across. Overall, a fantastic experience and I would definitely stay here again!
Ana
April 2025
Great hotel with great staff. Located within walking distance from several subway stations/lines and tourist attractions. The hotel was busy because of a large event in the city - the staff suggested having breakfast in the Hyatt Club instead of the regular breakfast room, which was very nice! The swimming pool in the hotel is great - although it is small, it has a adjustable water current, which allows for quite effective excercise.
Roman
September 2024
Modern facility. Cosy bed.
Sevban
January 2025
Great location. Great room. Great service from everyone in the reception and concierge, especially from Petar: I felt that this man was there to serve and make our stay better! Room cleaning done everyday, perfectly done everyday! Very clean hotel. The lounge access is worth the payment. The spa is good. 24/7 room service.
Bruno
October 2024
Our recent stay at the Hyatt Regency Sofia was exceptional, as always. We frequently choose Hyatt Regency hotels while traveling, but this experience still managed to exceed our expectations. The hotel staff went above and beyond to make our stay special, even organizing a birthday cake and surprise for our daughter, which made her day unforgettable. The food was fantastic, with a great variety and taste, and the staff were genuinely helpful at every turn. As expected, the hotel was impeccably clean and felt entirely safe, reinforcing why we consistently trust Hyatt Regency for our travels. Highly recommend for anyone visiting Sofia!
Sonia
October 2024
I had a very enjoyable stay at this hotel. The bed was exceptionally comfortable, ensuring a great night’s sleep, and the breakfast was both delicious and varied. The staff were kind, attentive, and always willing to help — thank you for making me feel so welcome and comfortable. The only downside was the limited time allocated for children to use the swimming pool. Unfortunately, this made it difficult to enjoy the pool with my son, which was a bit disappointing. That said, everything else was excellent, and I would gladly return in the future.
Gunay
April 2025
The location was good, the air conditioned rooms were amazing as it was so hot outside. Plus there were always bottle of water in the room. I like to sleep with the window open, and there was definitely noise from outside. Also, the view out of the window was, well, no view really..just the hotel and other buildings, but generally we liked the room and the bed and pillows were super comfy. We had dinner on the rooftop on our first night- food was nice but being a Saturday night, there was a DJ and party vibe. That isn't my vibe so we didn't stay long or return...but if you like that sort of thing, then worth a look.
Gabriella
September 2024
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